Terms of Service
Effective June 15, 2026.
These Terms of Service ("Terms") govern your use of https://citadelautotransport.com and the quote-request forms hosted on it (collectively, the "Site"), which are operated by Citadel Auto Transport ("Citadel," "we," "us"). By using the Site you agree to these Terms.
What Citadel is and isn't
Citadel is a marketing service that connects vehicle owners with FMCSA-licensed transportation brokers in our partner network. Citadel itself does not arrange transportation, dispatch carriers, hold motor carrier authority, or maintain cargo insurance. Every shipment booked through a broker introduced via the Site is fulfilled under that broker's authority and insurance, governed by the broker's own terms and conditions.
When you submit a quote request, you authorize Citadel to share the information you provide with one or more broker partners so they can prepare and present a transport quote to you. You retain full discretion about whether to engage with any broker and on what terms.
Quotes and pricing
Pricing displayed on the Site (calculators, "typical cost" bands, route-specific estimates) is illustrative and based on market averages for the lane, vehicle class, and service tier shown. Actual quotes depend on real-time market conditions, equipment availability, pickup window flexibility, vehicle condition, and other factors. Quotes are issued by broker partners, not Citadel, and become binding only when you and the broker sign a transport agreement.
Information you provide
You agree that information you submit in a quote request (or any other form on the Site) is accurate and complete, and that you have the right to provide it. Misrepresenting vehicle value, modifications, condition, or operability may void coverage under the assigned broker's cargo insurance.
Acceptable use
You agree not to: submit false or fraudulent quote requests; use the Site to harvest information about brokers or other users; scrape, mirror, or systematically copy the Site; introduce malware, automated agents, or attempt to access non-public areas; or use the Site for any purpose unlawful in your jurisdiction.
Intellectual property
The Site, including all text, graphics, logos, page templates, route data, and software, is owned by Citadel or its licensors and protected by U.S. copyright and trademark law. You may not reproduce, distribute, or create derivative works without our written permission, except that you may share individual pages via standard browser functions and social media.
Disclaimer of warranties
The Site and the information on it are provided "as is" and "as available" without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement. Quotes, estimates, and lane characteristics are informational; actual transport service is provided by the broker you select, under that broker's terms.
Limitation of liability
To the maximum extent permitted by law, Citadel and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising out of or related to your use of the Site or any quote, shipment, or broker introduction obtained through the Site. Citadel's aggregate liability for any direct damages will not exceed one hundred dollars ($100).
Indemnification
You agree to indemnify and hold Citadel harmless from claims arising out of your misuse of the Site, your breach of these Terms, or your disputes with any broker or carrier introduced to you via the Site.
Governing law and disputes
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Any dispute arising out of these Terms or your use of the Site will be brought exclusively in the state or federal courts located in Tennessee, and you consent to personal jurisdiction there.
SMS / text messaging
Program description. Citadel Auto Transport uses SMS messaging to communicate with customers regarding shipping quotes, booking confirmations, pickup scheduling, delivery updates, customer support, and marketing or promotional offers.
Opt-in. By submitting a quote request, contact form, or booking on our website, you agree to receive text messages from Citadel Auto Transport. Consent is not a condition of purchase.
Message frequency. Message frequency varies based on shipment activity and communication needs.
Costs. Message and data rates may apply depending on your mobile carrier plan.
Opt-out. You can opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a one-time opt-out confirmation text message.
Assistance. Reply HELP for support, or contact us at (866) 450-6683 or [email protected].
Privacy. We respect your privacy. We do not sell or distribute phone numbers to third-party marketers. Please review our full Privacy Policy for details.
Carriers. Carriers are not liable for delayed or undelivered messages.
Changes
We may update these Terms from time to time. The "effective" date above will reflect the most recent revision. Continued use of the Site after a change constitutes acceptance of the updated Terms.
Contact
Questions about these Terms: [email protected].